Mobile Apps for Your IT Support

Customers want their queries to be acknowledged and solved quickly & in a time-bound banner and more so when they’re dealing with an IT services or eCommerce company. But small and medium scale enterprises do not always have the budget to outsource tech support to a dedicated company having the required resources, infrastructure and software tools.

This is where mobile apps for tech support can be really helpful. Listed below is a compilation of 4 highly useful mobile apps for your IT support:

1. Desk.com for Tech Support

Desk.com provides one of the most reliable and robust customer support applications. The application has a mobile counterpart too and it allows you to track, resolve and re-assign different support tickets on the go. Even if you’ve a small team or most team members spend working hours in the field, you can collaborate and successfully resolve ITsupport queries on the go.

2. UserVoice

A mobile tech support app, User Voice allows you to easily handle client queries and there’re no time or location constraints. As many as 40 percent of all queries (in case you’re offering B2C services) can be solved through UserVoice’s Instant Answers! The system automatically picks most natural answers from a predetermined set of articles & forums by matching queries. Queries are gathered from various website forms and fed to the User Voice system where you can track and resolve them.

3. ClickDesk

ClickDesk makes use of existing Instant Messengers and VoiP services such as Google Talk and Skype. Client queries are instantly passed on to all agents online and the best part – all calls made to your mobile support center arte Toll Free! Customers would be reaching you via Skype and queries are created, assigned or updated through a user friendly interface.

4. FreshDesk

Compatible with multiple platforms including Android, iOS and Blackberry, FreshDesk allows your team members to provide tech support to clients even when they are not in office. Tech support team members can easily pass email commands to troubled customers. Priority levels can be set for reach support ticket/query.

These are 4 of the most popular mobile apps that small & medium scale web design & development companies, eCommerce enterprise and other such businesses are currently using. Depending upon your budget and the kind of features you want a tech support mobile app to have, you may also consider trying out FAQ, Zopism, Parature, Zendesk, Nina Mobile, Kayako, IdeaScale etc.

You don’t really have to be chained to a desktop system to be able to provide tech support to clients but yes, you do need a working strategy for distributing tech support tasks among different members so that queries are resolved quickly and to the satisfaction of troubled customers.