Appreciation Messages to Make Your IT Support Team Feel Valued

Here is the compilation of some inspirational appreciation messages for your IT support team that let them know you really appreciate their work.) Check Out

How Managed IT Support Contributes To Your Business Success

 

Learn here how managed IT support can be a key success factor for your small business. There are many small businesses in Singapore who lack essential IT infrastructure, thanks to their tight budget and dated resources. If you are one of them, it must be challenging for you to keep your operations up and running. 

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Top Tech trends to watch out in 2015

Technology is pushing forward at a very vast pace, and so are its related applications. So, what are the technology trends that one needs to watch out for in 2015? Let’s have a look at them briefly.

1)   Internet of things (IoT)

The inter-connection of embedded computing devices within the internet infrastructure is becoming ever so popular. Connecting every aspect of your life to the internet to make life easier for you. For example home automation systems, interconnected business applications or even payment methods.

2)   3D printing

3D printing has taken the manufacturing and industrial design world by the storm. With its unique capabilities to manufacture products and designer goods to millimeter perfection, the 3D printing industry will dominate in the upcoming year 2015.

3)   Cloud computing
The focus on synchronizing user content in at one location is the trend to watch out for in 2015. Cloud Computing gives a new dimension to storing, accessing and updating content that is synced across all your gadgets.

4)   Risk based security

This is a hard known fact that providing a 100 percent secured environment is not possible in current times. Therefore, individuals and organizations have to look for security-aware application design, runtime application, active context-aware and adaptive access controls.   

5 Cool Things You Missed At the Softlayer Cloud Computing Workshop

Softlayer recently concluded their Asia-pacific tour, and in case you missed it was every bit worth it.

Softlayer just finished its Asia Pacific leg of its workshop educating attendees about the unique cloud solutions the company offers. Needless to say that the workshop kind-off strengthened the already well-established fact that Cloud is the future of all technology. But for startups this future is hard to come by as adopting the cloud is no straightforward task. The basic intention behind the Softlayer workshop was to acquaint startups to the cloud, and basically bring them to a level of ease.

Here are the Five coolest things you may have missed by not being at the workshops:

1. Bare Metal Servers

As snazzy as it sounds, it actually is. Softlayer’s use of bare metal servers to run networks that are not only faster, but require low levels of storage and maintenance as compared to other physical servers. Attendees at the workshop were acquainted with this new physical technology that helps Softlayer deliver better performance and speed.

2. Access

Perhaps the most engaging part of the workshop was where the attendees were taught how to make their own cloud networks, work with APIs. This section was especially a big hit with people attending the workshops.

3. Interaction

The interaction section was organized to bring businesses closer to each other. To get acquainted with what everyone else was doing, the problems they face and measures that are employed to take care of these problems was one of the highlights too.

4. History

Not everything was about the future. Softlayer also laid emphasis on the history of Cloud and helped attendees learn about the genesis of a global player that is now everywhere.

5. It was Free

Yes, it was absolutely free. All that knowledge, interaction and information - even the snacks were free. One just couldn’t leave empty handed.

5 Unexpected Ways Tech Has Changed Your Life

Technology has practically changed every aspect of our life. Our lives will never be the same again. The world has turned upside down in a very short span of time. Can you imagine your life without the Internet? You cannot! Read on to learn about the 5 unexpected ways technology changed your life.

The technological changes of the last two decades have practically changed the way humans used to live. Some of these changes have silently crept into our lives and become so essential that we can’t do without them now.

Let’s read about 5 such changes!

1. Banking

Not too long ago, banking meant standing in long queue and spending half a day in a simple task like depositing a cheque. Today, most people use online banking facility to pay bills and to perform numerous transactions. So advanced is the technology that a consumer can also apply for a home loan from the comfort of his couch.

2. Level of Communication                     

Who would have thought back in 1999 that there will be a day when we would be able to take pictures, play games, stream movies and also shop from a telephonic device? The landline phones have almost become obsolete and smartphones are offering all the freedom in the world to their customers. Video chatting has become as common as replying to emails while in the tube.

3. Use of Google

The dictionaries and encyclopedias have been given compulsory retirement thanks to Google. So dependent are we on this search engine today that we cannot imagine a world without Gmail, Picassa, Blogger and Drive.

4. Virtual Shopping

And we are just not talking about eBay and Amazon here. The consumer today can buy practically anything under the sky by clicking few buttons on his PC. From planning a trip to buying antivirus software, it is all possible in your pajamas.

5. The Phenomenon of Social Networking

Social networking can be easily called the most titillating phenomenon of this decade. Facebook and twitter have redefined the way people connect with other people. The definition of relationships on line and offline have been redefined.

Chinese investors look to Singapore after USA, a study by EIU finds

Singapore, according to a recent study, has become the second-most attractive destination for investors from China. In first place, the United States still holds its own, but Singapore is fast catching up.

As per the study Singapore notched up a score of 54.6 out of 100 as compared to the States’ 57.5. The study was conducted by The Economist Intelligence Unit (EIU), which placed Hong Kong in third with a score of 50.2. A total of 67 economies were evaluated based on their worth for investors from China.

The top three are unchanged from the survey last year, as they are developed economies favored by investors. The ratings take into account the market capitalization, the operational hassle, and the probability to expand etc to arrive at a consensus for investing locales. Singapore and Hong Kong feature so high in the list mainly because of their openness to foreign investment.

According to the EIU Singapore has managed to trump Hong Kong to second place as it provides a diversified platform, while Hong Kong is restricted to a few sectors alone. It is therefore understandable that Singapore has the capacity to attract more investors as compared Hong Kong. For Singapore, the Chinese investment total has gone up to a whopping US$2 billion from the paltry US$20 million in 2005.

Japan has meanwhile, slipped to a lowly rank of 6^th despite being the closest neighbour. According to the EIU, the reason for this is years of deflating economy and no impressive economic growth to show. Chinese investors have therefore chosen to look further than many would expect them to. The States lead the list as normal with US$3.9 billion worth of investment from their Chinese counterparts. One of the main reasons behind this, as the EIU puts it, is the vast natural resource inventory that the US provides and the level intellectual property they can serve up.

The study also predicted, that by 2017, China’s outbound investment activities will easily overtake the incoming investment drive and make China a net investor in the global market.

Ways of Adding Value with Cloud Computing

As the wave of Cloud computing gathers speed, companies, big and small, are acknowledging the fact that various economic benefits can be entailed by using services of Cloud providers. The economics of IT is changing, and perhaps what is heartening for people choosing to go the Cloud way, is that the trend shows little signs of slowly any time soon. It is believed that, or rather theoretically proven that the trend of Cloud is slated to grow and manifold with the benefits increasing exponentially. As a result of the economic value that Cloud provides, soon money could be thrust into other areas of concern for large economies thereby ushering an era of change through IT alone.

Some of the value adds that Cloud can provide to your business are:

1. Elastic consumption

If you have implemented cloud in your company, you are probably no longer doing manual tasks that you used to before. Cloud introduces the automation of most practices in a company which make it flexible for the financial investors in the firm to save some money. As a result, significant capital expenditure is eliminated and a company enjoys the privilege of pay-as-you-go services. Migrating to cloud eliminates risks that are usually associated with static IT projects, thereby allowing the business to maintain its agility. This elasticity, offered by Cloud services enables a company to take on infrastructural challenges that their own in-house IT department would not be able to support. Consequently, the bedrocks of your business become elastic enough to be scale a company both ways, with immense ease, and without compromising on maintaining continuity and growth.

2. The economy of its scale

Most companies according to a recent study by Microsoft are only just waking to the realization that Cloud implementation can significantly cut costs. According to the analysis the scale of economics as was significantly low, as compared to the latest findings. The current trend suggests that cloud could one day deliver computing strength at costs 80 percent lower than the current prices. This trend has been predicated on three factors: the supply side, where Cloud can purchase and operate with cheaper infrastructure; demand-side, where these purchases can be utilized efficiently by pooling users; and multi-tenancy, which allows the sharing of resources, thereby sharing cost. For companies to foster and take complete advantage of the Cloud computing trend, it is essential to understand the underlying economics as well.

3. It promotes innovation
One of the more romantic advantages for implementing Cloud is that it frees your resources for other tasks. Most companies, especially the smaller ones bank on keeping their heads above water, by at least keeping the office and their infrastructure in place. Maintenance alone, of this infrastructure can eat away into a company’s revenue stream, thereby leaving little scope for investment into noble initiatives, or even new user and in-house change requests. This is where Cloud would provide stakeholders a breather. By freeing resources, that were previously pillaring the company’s foundation, can also contribute towards experimentation and genesis of fresh ideas. Resources that are freed, as a result of Cloud implementation can prove to be more productive as compared to earlier times.

How to Secure Your File Sharing and Sync Process

For last couple of technologically advanced years, IT Support has undergone several changes and so have file synchronization and sharing techniques. The result is a huge variety of platforms that can serve the purpose equally efficiently.

While options are numerous, from Box and Google Drive to Dropbox and Microsoft SkyDrive, you should choose what is right and can meet your unique requirements! The best way would be to compare them on the basis of different objectives that you may have.

Here is how different tools can help you secure your file sync and sharing process:

Efficiency in Terms of Storage Space

Regardless of which file sync and share platform you are using, your ultimate purpose is storage. So, it is important that you know how much storage space you are getting with different platforms.

SkyDrive leads the charge in that case. Dropbox and YouSendIt can provide you with just 2GB at the best. Unfortunately, this is less than the half of total storage space average file-sync services offer! Also, there are several other reasons other than the storage space to give SkyDrive a try.

Cost-Effectiveness

All of the popular file sync and sharing tools offered by IT Services charge on monthly basis. Again, SkyDrive from Microsoft is your most cost-effective platform. Interestingly, its yearly rates are less compared to virtually all major competitors.

SkyDrive and SugarSync are the only tools that provide users with most options for plans to choose from. YouSendIt comes with probably the worst plan – you are forced to either keep sticking to the $14.99 plan or pay $9.99 for 5GB. Google upgrades Gmail accounts of paid users only.

Safety

When choosing a file sync and sharing platform, another big requirement from users is security. This is always a big concern for those who need to share or upload files with personal information. So, whatever your requirements, make sure you know what different companies are doing to secure uploads and downloads.

Even if you don’t have much idea about what to look for, you should ask questions about SSL support at least. This is a technique used to encrypt your data so that only the sender and the receiver can read it.

Most of these platforms provide you with a SLL connection. And when it comes to encoded storage of files, SkyDrive, Google Drive and Box are going to disappoint you. Give one out of Dropbox, YouSendIt or SugarSync a try, depending upon your needs and keeping other features in mind.

Mobile Device Support

You’ll always want to be able to sync your systems with mobile devices and access data and information. Amazingly, SugarSync supports more (almost all!) mobile devices compared to other platforms!

While most of them really like iPhone, Blackberry is hardly supported by half of them. Box which’s supporting most mobile devices is another great option here.

Cloud Computing and SaaS for Business

Software as a Service (SaaS) refers to cloud services where end users can access various applications/software on the Internet. This means, no specific hardware or software installation is required at the consumer end.

Besides SaaS, there’re two other components of the cloud computing technology – Infrastructure as a Service (IaaS) and Platform as a Service (PaaS).

While Twitter, Google, Facebook etc. are some of the most common examples of free SaaS services used by common users around the world, there’re hundreds of other business concentric SaaS based cloud computing solutions available.

Simple as Well as Advanced SaaS Products Are Available

While there’re simple SaaS based products for invoicing and other such business processes available at nominal costs now, enterprise level software are also available on the cloud.

Enterprise users can use cloud applications for almost all imaginable business processes such as business accounting, sales management, inventory management, client/intra-organization communications & performance monitoring.

Deployment is Very Easy

Since there’re no extra hardware and initial setup costs, just about any business with a modest budget can start making use of SaaS based cloud computing solutions.

As soon as you are done subscribing, you can start using the software!

You don’t have to buy expensive hardware for more processing power or arrange funds for purchasing software licenses.

It’s Software on Demand

SaaS is fundamentally a software-on-demand service.

So, you basically end up paying for what you use.

At any point in time, if you want some additional functionalists, need more storage or processing power, it’s made available in almost no time! That said, you can scale or downsize at any point time without having to wait several days before necessary arrangements can be made.

Compatibility & Upgrades

Most cloud computing companies provide free service upgrades. Such upgrades are generally automated and may at most require you to hit a few buttons on your computer screen.

Also, since these applications can be accessed through a web browser, you need not worry about cross device compatibility at all! Needless to mention, the software can be accessed from any location in the world (unless there’re some restrictions imposed for greater security). 

Top Important Network Maintenance Tasks You Can Do

It is a good habit to reserve complicated tasks for the experts. But, there’s a list of things you can do on your own too. These tasks don’t require you to be a pro, knowing a few simple instructions can help you complete them without expert help. In what follows we help you recognize these tasks, take a look:  

1. Installing, Replacing Or Upgrading Both Hardware And Software

These are the most common network maintenance tasks. The procedure involved may include replacing failed or old hardware such as switching line cards and supervisor modules in Catalyst 4500 and 6500 series and upgrading the Cisco IOS images to current versions for switches and routers alike.

2. Monitoring, Tuning And Optimizing Network

Proactive monitoring is essential for effective network maintenance. It helps in detecting potential problems such that suitable remedies could be implied before they cause a severe outrage or affect an ongoing operation. Proactive monitoring also helps in:

•  Verifying the performance of the network
•  Baseline the performance
•  Understand the right amount of direction and traffic flows
•  Identify and troubleshoot potential network problems

3. Documenting The Network And Maintaining Documents

While most engineers find this a mundane task, it is important to understand that documentation is critical for overall network maintenance, for troubleshooting and to support it. Documentation should include the following information:

• Information about interconnections between devices for LAN and Wan connections
• VLAN information and IP addressing
• Topology diagram of network
•  Inventory information of all devices, modules and components
• Configuration information
•  Date traffic information

4. Securing Network From Internal And External Threats

Securing the network acts integral to network operations and maintenance tasks. It is crucial to pay equal considerations to both internal and external threats. While most organizations have dedicated network security teams, structured maintenance approach and monitoring can also be used for detecting potential security threats based on which you can take appropriate action before any undesired incident takes place.

5. Planning For Network Upgrades, Expansions Or Enhancements 

Effective network monitoring can help you identify potential issues before they arise such that you can plan for possible expansions or network upgrades to strengthen network security.

6. Scheduling Backups And Restoring Networks From Backups

Backups should be regarded as core maintenance tasks and given high priority. Backups of critical network devices and components should be scheduled, monitored and ultimately verified at all times. This will help in faster recovery of network or its components following hardware or software failures.        

7. Ensuring Compliance With Legal Regulations

It is vital for you to ensure that the network is compliant with both corporate policies as well as legal obligations. Regardless of your industry and its requirements, you need to ensure your business is following industry standards regulated by the law. You also need to ensure that your network completely adheres to all corporate policies.

5 Ways to Protect Your Data on Your Mobile Device

Using phones for shopping and surfing socials sites are making them vulnerable to attacks. We trust our phones more than our best buddies on some occasions, so it’s high time we took some steps to protect them.

The first thing that we all must pledge is to not to go to the aftermarket next time we need APPs. Protection will not cost money at all, but getting out of a mess can be a torrid affair.

Follow these steps and make your phone your friend for life:

1. Keep It Locked

Always feed a code in your phone and don’t share it will all. In case if it is stolen, you will buy time to save your data on the phone, while the swindler tries to break in.

2. It’s A Phone Not a Safety Vault

Just because it sleeps with you, doesn't mean it has to keep all your secrets. Limit confidential information on a phone. It should not be the default location for all sensitive information, especially not data that you cannot lose at any cost. Be smart - use a secure server or a hard drive for that.

3. Beware of an Espresso Attack

Before you plug into an open Wi-Fi in the coffee shop next time, first read about the risks. An unsecured network is a hacker’s playground. In an airport, in a multiplex there are people snooping for passwords and other data all the time. Always use a VPN and open mails in secure options only. But if you really want to out run them avoid important work in the public.

4. Be an Apps guru

Always download your favorite Apps from a trusted source like Google Play or App store only. You can be assured that once you get it from them, it comes with inbuilt safety features and will have guards against malicious attacks. The biggest mistake you can make is to download them form a third party source.

5. Have an Updated Antivirus in The Phone

People who come with the foresight of an antivirus program for the phone stand to benefit in the long run. Besides Apple users, who feel no need for it, other phone users stand to benefit by installing one today. An added layer of defense never hurts anybody.

6. Take a Trip on Remote Protection Apps

Besides taking a backup of your data, installing an anti theft APP can make you sleep peacefully at night. These APPs make it very difficult for any spamster to break into your phone. They also pin point the exact location of the phone and allow you to delete all information remotely.

Choose Right IT Support for your Business in Singapore

It’s vital for business companies to deploy state-of-the-art technology for smoother operations. After all, they’re growing every second and hiring new talent with every passing day. Advanced IT solutions help employees to get comfortable with their company by having access to services such as real-time messaging and online work groups. But all this is possible only if you have the right IT partner with you.

Make sure that you trust your IT partner and your employees feel comfortable with the offered or deployed IT solutions. When choosing an IT support for your business in Singapore, you should consider following points:

1. Test Your Trust

Before finalizing your IT service contract, it’s necessary to gauge the trust level between you and your IT partner. Both parties must reach a certain level of understanding in order to avoid discrepancies that may arise in future. Remember talking to each other can largely prove beneficial in building a stronger trust in your relationship. To solidify this bond, the best way is to sign a written contract with every detail precisely mentioned.

2.  Explore Options

It’s important to look out for support skills that you want from an IT support service provider. You should conduct a background check on the company’s experience and the skill-sets, or domain expertise of the vendor. The skills of an IT service company must match with your requirements otherwise it can cause great trouble in future. A good service provider has facilities for professional training as well as technical forums for remote IT support. So, look for a partner who has valuable knowledge about IT system set-up and troubleshooting.

3. Cost-Efficiency Is Good

Some good IT service companies have a good track record, but they’re too expensive. Small businesses have limited budgets for deploying IT resources. So, choosing a cost-efficient IT service provider will help you to keep your expenses in check.

4. Work Culture

If you are new to Singapore, you may well need to communicate in English. There are many IT service companies who provide support services in English language. There are four official languages of Singapore such as English, Malay, Mandarin and Tamil. If you are familiar with any one of these languages, there is no fear of communication lack. But, business entities from outside Asia may find trouble during communication unless they’re fluent in English.

5. Working Strategy

Did company management turn up on your calls? Does an engineer pro-actively check your IT records? What is the work-policy there? These are some of the questions, which need to be asked by a client and answered by an IT service professional. It would immensely help for the growth of both business entities.

Why You Should Go For a Remote IT Support

Modern day technology has enabled managed IT support services to assist customers using online software tools. These applications are quite similar to onsite visits by a technician and aid the consumers, 24x7. A series of state-of-the-art technology enables a direct intervention into the file system of the remote computer. The process of remote IT support is followed by an easy setup and offers numerous benefits such as file transfer, desktop sharing and process synchronization. By cutting down all the transportation expenses involved in onsite visits, a remote IT support service benefits both the service provider and client.

Given below are some pointers describing how the remote IT support is benefitting SME businesses in Singapore and elsewhere.

1. No Need of In-House IT Help desk

In the past, IT support services in Singapore were provided by visiting customer site to investigate the system malfunction. Nowadays there is no need for personal visits as bugs can be fixed online. This has eliminated the need to take away the device for fixing it later. Using teleconferences and video chats, the system can be made operational in the quickest possible way. Now there is no need for SMEs to hire IT teams as help is just a hand away.

2. Business Savings

Remote IT support not only lowers the costs, but also helps to save precious business time. Temporary glitches can be corrected and faulty systems can be restored by having a conversation over the phone or through live chat facilities.

3. Diagnostic Services

Cloud applications and remote IT support tools have made it easier to diagnose software as well as hardware faults in a few minutes. The softwares used to run diagnostic services at the client’s end using remote desktop service are capable of running various services such as keyboard test, memory test and scanning the hardware changes. This is all done remotely using existing network without requiring any manual assistance. More often than not, software errors are fixed remotely while hardware repairs may require onsite visits.

4. Get in Touch Anytime

The 24x7 support service of a managed IT Service provider helps clients to overcome any situation. The employees of an IT service company who specialize in the IT field are always ready to help your business, defying geographical barriers.

5. Virus Protection

IT service companies are capable of installing antivirus software on your desktop using the remote IT support feature. This helps to eliminate the possibility of data loss to any organization. It also prevents your systems from all range of malware threats that today are present in every aspect of the business.

Top Benefits of Software-as-a-Service (SaaS) for IT Consulting

Do you know about some of the tools available at low budget for tuning applications? As an IT consultant, most of us are unaware of advance applications available under the SaaS platform. 

IT consulting contractors in Singapore are hugely benefited by the well-defined scope and low cost module services of SaaS. For delivering high performance services and deploying servers, SMBs are feeling the need to migrate towards cloud infrastructure. 

SaaS is one of the components of cloud model, which offers easy-to-use tools for generating business reports, gathering intelligent data and applications to troubleshoot systems during peak-hours.

So, let us know more about the top three advantages for IT consultancy firms:

Saves Time and Money 

Instead of keeping your own servers and purchasing software licenses at heavy prices, SaaS provides pay-per-use model to IT consultants for using any hardware or software resources. Ready to use services translates into maximizing ROI as well as saving both time and cost involved in maintaining systems at your office.

Value and Variety

IT consulting companies work on the part of trend analysis, which involves advising clients on deploying efficient systems yet remaining cost-efficient. Under SaaS, wide range of tools and applications necessary for performing better system analysis help to expand the portfolio of IT consulting companies.

Robust Services

Cloud environment host all SaaS solutions, which guarantee 99.95% uptime and seamless service integration. A great amount of flexibility offers painless upgrades for fully optimizing the system capacity.