How to Choose the Best IT Service Management Model for Your Unique Business Needs

When it comes to improving the quality of services and the level of customer satisfaction within organizations, IT Service Management (ITSM) is the most effective tool. However, you can’t expect to get results unless you have the right ITSM model that best suits your type of business in place.

Here is how you can choose the best ITSM model for your unique enterprise:

Identify Your Requirements

The first thing is to identify what exactly you want from IT Service Management. For example, when ITSM is an integral part of your business operation, where in your business would you like to use its principles and processes the most.

You’ll find it easier to select between traditional outright ownership model and Software-as-a-Service when you know what aspects you want to improve on. Whatever your requirements, however, your choice will come down to the two major factors ultimately –availability and resource capability.

Understand the Difference between ITSM Models

Each ITSM model has its pros and cons, so it’s up to you what you want to opt for and what not. And yes, remember that you won’t find a solution with a one-size-fits-all approach. Take time to study and compare the available options and choose the one that best meets your business requirements.

In the last couple of years, SaaS has gained huge popularity as a service management delivery model. It is faster than outright ownership and consumes less time, money and effort. Also, it is a more elastic and scalable solution that allows you to add more users when required.

Know What You Can Afford

There are many differences between traditional IT support and the latest managed IT services. Where in-house solutions require you to have your own infrastructure and hardware, on-demand professional services take the entire burden of managing things all by yourself off your shoulders.

If you want less burden, SaaS is always a better option. Your service provider will be fully responsible for managing the entire IT aspect of your business. Plus you’ll be paying for only what and as much you've used. That means it’s based on the pay-per-use system and is more cost-effective.